We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@elvarro.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nidhikumari709171@gmail.com.

Return & Refund Policy

Effective Date: 18 August 2026

At Elvarro, we value our customers and strive to ensure that every product you purchase meets your expectations. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, or refund in accordance with the terms below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused, unworn, unwashed, and in its original condition.
• The product has not been damaged, altered, or used.
• All original tags, labels, packaging, accessories, and invoices are intact.
• The product is returned in its original packaging wherever possible.
• The product is not specifically excluded from our return policy.

Elvarro reserves the right to reject a return if the product does not meet the above conditions.

2. Products Not Eligible for Return

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return.

These may include:

• Products marked as Non-Returnable or Final Sale.
• Products that have been used, washed, worn, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products damaged due to improper handling or storage by the customer.
• Customized or personalized products, where applicable.
• Any other product specifically identified as non-returnable on its product page.

Please check the individual product description before placing your order.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery;
• Defective;
• Different from the product you ordered; or
• Missing an item or accessory,

please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

1. Your order number.
2. Clear photographs of the product.
3. Photographs of the packaging and shipping label.
4. A brief description of the issue.
5. A video, where reasonably required, showing the issue with the product.

After reviewing the information, Elvarro may offer a replacement, exchange, refund, or another appropriate resolution.

4. How to Request a Return

To initiate a return, contact our customer support team with:

Subject: Return Request – Order #[Order Number]

Please include:

• Full name
• Order number
• Product name
• Reason for return
• Date of delivery
• Photographs/videos, where applicable

Our team will review your request and provide return instructions if the request is eligible.

Do not send a product back to the sender's address on the package unless our customer service team has specifically instructed you to do so.

5. Return Shipping

For products returned because of a change of mind, incorrect size selection, or personal preference, return shipping charges may be borne by the customer, subject to the product's eligibility.

If the product is confirmed to be defective, damaged, incorrect, or incomplete due to an error on our part, Elvarro will evaluate the case and may arrange or reimburse the applicable return shipping cost.

Any shipping charges, convenience fees, or other non-refundable charges may be excluded from the refund where applicable.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your return is approved:

• Refunds for prepaid orders will generally be processed to the original payment method.
• Refund processing will begin after the returned product passes our quality inspection.
• The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

Elvarro is not responsible for delays caused by banks or third-party payment providers.

7. Refund for Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, refunds may be processed through an appropriate electronic payment method.

Customers may be required to provide accurate bank account or other payment details for processing the refund.

Elvarro will not be responsible for delays or failed transfers resulting from incorrect information provided by the customer.

8. Exchanges

Where exchange is offered, an eligible product may be exchanged subject to:

• Product availability;
• The product meeting our return conditions;
• The exchange request being submitted within the applicable return period.

If the requested replacement product is unavailable, Elvarro may offer another suitable resolution, including a refund where applicable.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped or delivered, it may no longer be eligible for cancellation and may instead be subject to our return policy.

10. Failed or Refused Deliveries

If an order is returned to Elvarro because the customer:

• Provided an incorrect or incomplete delivery address;
• Was unavailable for repeated delivery attempts;
• Refused delivery; or
• Failed to accept the shipment,

additional shipping or handling charges may apply before the order can be resent.

Any refund for such an order will be subject to the applicable return and refund conditions.

11. Sale and Discounted Products

Products purchased during sales, promotional campaigns, or using discount codes may have different return or exchange conditions.

Where a product is marked Final Sale or Non-Returnable, it will not be eligible for return unless it is received defective, damaged, or incorrect.

The applicable conditions displayed on the product page or at checkout will apply.

12. Return Inspection

All returned products are subject to inspection.

A return may be rejected if the product:

• Shows signs of use or wear;
• Has been washed or altered;
• Is damaged due to customer handling;
• Has missing tags, accessories, or packaging;
• Does not match the product originally supplied; or
• Otherwise fails to meet the return conditions.

If a return is rejected, the product may be sent back to the customer.

13. Refund of Promotional Benefits

If an order was placed using a discount, promotional offer, coupon, free-shipping offer, or other benefit, the refund amount may be adjusted accordingly.

Where a minimum purchase value was required to receive a promotional benefit, returning part of the order may cause the original promotional benefit to no longer apply.

14. Multiple Products in One Order

If you return only part of an order, the refund will generally apply only to the eligible returned product(s), subject to applicable shipping charges, discounts, promotions, and other deductions.

15. No Return Without Approval

Customers should not ship products to Elvarro without first contacting customer support and receiving return instructions.

Products sent without an approved return request may not be accepted or processed.

16. Policy Changes

Elvarro reserves the right to modify, update, or amend this Return & Refund Policy at any time.

Any changes will become effective once the updated policy is published on this website.

The policy applicable at the time of your purchase will generally govern your order, subject to applicable law.

17. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team through the Contact Us section of the Elvarro website.

When contacting us, please include your order number so that we can assist you more efficiently.

Elvarro

Website: https://elvarro.store/

Important Before Publishing

Please replace/add your actual:

• Customer support email address
• Customer support phone/WhatsApp number
• Registered business name
• Business address
• Return pickup/return address, if applicable
• Exact return period (7 days, 10 days, etc.)
• Whether COD refunds are supported
• Whether customers pay return shipping
• List of products that are non-returnable

Note: This is a website-ready business policy template, not legal advice. Before publishing, have it reviewed against your actual business model and applicable Indian consumer/e-commerce requirements.